Can I order rush turnaround?
Can I order rush turnaround?
For rush orders, we can schedule the shooting while waiting for products to arrive. However, we can’t schedule the shooting without knowing any shooting details or the product arrival date. For us to secure the earliest possible shooting date for your rush order, we’d need the following:
- Minimal 1-day notice of the rush order before the product arrives PENCIL ONE.
- A confirmed product delivery date and shipment tracking.
- A shot list specifying the amount of the products and how many photos are needed for each product.
- The desired date you would like your photos returned by.
Please be aware that:
- The time of waiting for products arrival and clarifying shot list doesn’t count in the turnaround. We need at least 24 hours to deliver the photos after 1) products arrive PENCIL ONE and 2) shot list is received and clarified by PENCIL ONE project coordinator.
- No shooting will be scheduled on the weekend or US holidays.
- If you have a hard deadline can’t miss, let us know at your earliest convenience.
- If you need your samples returned in rush, please include a return label in your package and tell us when it should be returned by.
Rush Charge:
24 Hours turnaround: 100% of the project cost
48 Hours turnaround: 50% of the project cost
Rush Order cancellation policy
- To cancel a scheduled rush order, email or call us at least one business day before the scheduled shooting date. No rush charge will be applied if 1-day cancellation notice.
- We don’t accept the cancellation notice on the same day of the shooting day, agreed rush charge will still be applied.
