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What is the Knowledge Base?

What is the knowledge base?

The data in your knowledge base can be from anywhere but usually comes from several contributors who are well versed on the subject - enough to give you all the details. Subjects range from the ins and outs of your HR or Legal department to how a new product, hardware, or software works. The knowledge base can include FAQs, troubleshooting guides, and any other nitty-gritty details you may want or need to know.

Why you need it

In today’s connected world, nobody simply “wants” easy access to accurate information. We demand it. Heck, we expect it. And that doesn’t mean we want a phone call. Or an email. Or a service ticket. We want what we want. Point. Click. Bam. Now.

The data in your knowledge base can be from anywhere but usually comes from several contributors who are well versed on the subject - enough to give you all the details. Subjects range from the ins and outs of your HR or Legal department to how a new product, hardware, or software works. The knowledge base can include FAQs, troubleshooting guides, and any other nitty-gritty details you may want or need to know.

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