Leave it to us – how to handle lifestyle
What is the knowledge base?
A knowledge base is a self-serve online library of information about a product, service, department, or topic.
The data in your knowledge base can be from anywhere but usually comes from several contributors who are well versed on the subject – enough to give you all the details. Subjects range from the ins and outs of your HR or Legal department to how a new product, hardware, or software works. The knowledge base can include FAQs, troubleshooting guides, and any other nitty-gritty details you may want or need to know.
Why you need it
In today’s connected world, nobody simply “wants” easy access to accurate information. We demand it. Heck, we expect it. And that doesn’t mean we want a phone call. Or an email. Or a service ticket. We want what we want. Point. Click. Bam. Now.
Which is why you need a rich, deep knowledge base.
Start by posting short, targeted articles that address the questions people want answering. And build your knowledge base from there. You’ll find a knowledge base is one of the easiest, cheapest ways to keep customers happy. It’s the ideal way to handle high-volume, simple interactions. And it’s available, self-serve, 24 hours a day, seven days a week. (So you can actually have a life.)